Emotional Intelligence for Employees

Emotional Intelligence for Employees and Leaders

Emotional intelligence (EQ) is “a set of emotional and social skills that influence the way we perceive and express ourselves, develop and maintain social relationships, cope with challenges, and use emotional information in an effective and meaningful way (mhs.com).” The Emotional Quotient Inventory (EQ-i 2.0) assesses the application of these emotional and social skills, reflecting on an individual’s overall well-being and capacity for success in life. While EQ is not the sole predictor of human performance and development potential, it is proven by research as a key indicator in these areas. EQ is also not a static factor—on the contrary; an individual can change and develop their EQ over time in targeted areas. This course uses the EQ-i 2.0, which assesses the interaction between a participant and the environment in which they operate. Using the recognized leading EQ-i 2.0 model, the course examines the 16 components of EQ and uses the assessment’s results in helping participants identify strengths and weaknesses within their EQ. The course provides participants with methods for establishing targeted development programs and focuses on increasing participant performance, interaction with others, and leadership potential based upon the components of EQ. The EQ-i 2.0 identifies developmental potentials and provides participants with targeted strategies, making it a highly effective tool for employee development. This course is interactive and includes direct instruction, group discussion, and the EQ-i 2.0 assessment.

Emotional Intelligence for Employees

Upon completing this course, participants will be able to:

• Gain foundational understanding of EQ
• Understand the 16 components of the EQ-i 2.0 model
• Examine the value of intra-personal and inter-personal aspects of EQ
• Develop a full understanding of individual responsibility for regulation and use of own EQ
• Apply EQ components in the workplace
• Identify strengths and weaknesses with their EQ
• Establish a targeted development program for increasing their performance using EQ

Emotional Intelligence for Leaders

Upon completing this course, participants will be able to:

• Discuss communication techniques for influencing and inspiring others
• Apply techniques for improving self-awareness
• Understand others’ emotional states
• Learn and apply techniques for self-regulation
• Understand the importance of emotional management as a leader
• Leverage components of EQ for increasing team performance
• Leverage components of EQ for handling interpersonal conflict effectively

Register 21 days before class start date and save 10%! Enter discount code EARLY10 during registration.

Register 21 days before class start date and save $250! Enter discount code EARLY250 during registration.

Is there a discount available for current students?

UMBC students and alumni, as well as students who have previously taken a public training course with UMBC Training Centers are eligible for a 10% discount, capped at $250. Please provide a copy of your UMBC student ID or an unofficial transcript or the name of the UMBC Training Centers course you have completed. Asynchronous courses are excluded from this offer.

What is the cancellation and refund policy?

Student will receive a refund of paid registration fees only if UMBC Training Centers receives a notice of cancellation at least 10 business days prior to the class start date for classes or the exam date for exams.