Communicating for Success

With the great amount of diversity present in the workplace today and the rapid pace of organizational change, effective communication skills are critical for success and essential for members of a team. Concisely packaging and delivering a targeted message tailored to a specific audience is an especially valuable skill, sought after by employers and employees alike. Strong communication skills come naturally for some, while remaining a lifelong struggle for others. Fortunately, most individuals fall somewhere in the middle of the spectrum and can become effective communicators through practicing development in their daily relationships with colleagues, friends, and family. Through a combination of discussion, exercises, role-playing scenarios, and self-evaluation, this course employs strategies for participant development of effective communication skills. The course caters to different learning and communication styles, enabling participants to examine their own communication styles, practice interpersonal skills in a controlled environment, and ultimately change behavior resulting in communication that is more successful.

Upon completing this course, participants will be able to:

• Identify the components of a message
• Constructively build rapport with others
• Identify the features of different communication styles
• Interact with other communication styles
• Use body talk and probing questions for enhancing communication
• Use listening skills effectively
• Say the right things in difficult situations
• Determine the appropriate setting for communication transactions

Register 21 days before class start date and save 10%! Enter discount code EARLY10 during registration.

Register 21 days before class start date and save $250! Enter discount code EARLY250 during registration.

Is there a discount available for current students?

UMBC students and alumni, as well as students who have previously taken a public training course with UMBC Training Centers are eligible for a 10% discount, capped at $250. Please provide a copy of your UMBC student ID or an unofficial transcript or the name of the UMBC Training Centers course you have completed. Asynchronous courses are excluded from this offer.

What is the cancellation and refund policy?

Student will receive a refund of paid registration fees only if UMBC Training Centers receives a notice of cancellation at least 10 business days prior to the class start date for classes or the exam date for exams.