Customer Service
Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their paychecks and keeping the company running. Or maybe you’re a company manager, serving your staff […]
Leadership and Innovation
Delegating and Coaching
Part of a leader’s role is delegating, coaching, motivating, and empowering others towards success. Delegating and coaching is no longer limited to an individual’s direct reports. Within a learning organization, the barriers restricting who learns from and coaches whom become obsolete. Delegating and coaching does not occur hierarchically, but rather depends on who takes initiative […]
Leadership and Innovation
Design Thinking
Design Thinking addresses the fundamental principles of design thinking and solving for difficult entrepreneurship and business challenges facing companies. An entrepreneurial company will serve as the source of a challenge for graduate student teams who will take on the role of advisors. Drawing on research and theory in design thinking, entrepreneurship, critical thinking, creativity, ethnography, […]
Leadership and Innovation
Developing an Agile Mindset
In this course, students will learn the value behind having an agile mindset and the advantage of “being” agile versus “doing” agile as it relates to adaptability. Through this course, students will explore ways to prioritize and manage change in dynamic, ever-evolving environments. By the end of the course, students will be armed with simple […]
Leadership and Innovation
Developing an Entrepreneurial Mindset
This course introduces the fundamentals of developing and unlocking the entrepreneurial mindset as an entrepreneur, intrapreneur, or socialpreneur. The course takes a spirited approach to the creation of a framework for identifying methods that establish and leverage an entrepreneurial mindset. The design of this course is for individuals seeking greater understanding of the entrepreneurial mindset. […]
Leadership and Innovation
Developing High Potential Teams
In the current business culture, nearly all individuals work in team settings. Given this fact, leaders must not only have excellent people skills, but must be able to gauge others’ social ability and group direct reports accordingly. The aptitude of creating effective teams is invaluable for leaders at every level of management, having a direct […]
Leadership and Innovation
Developing the Skillful Supervisor
Skillful supervision is fundamental for creating and sustaining a healthy and vibrant organizational culture. Organizations cannot afford to haphazardly toss new supervisors into their roles and expect them to learn on the fly; it is simply not a sink or swim situation. The learning curve is incredibly steep with no introduction to a supervising position […]
Leadership and Innovation
DiSC
DiSC, a model of human behavior, helps individuals understand how our normal emotional responses adapt to the demands of people, situation, and societal expectations. When people broaden their understanding of their behavioral styles and preferences, they gain new and valuable insights and awareness of self, others, and the situations (S.O.S.) they encounter. Harnessed with new […]
Leadership and Innovation
Driving Employee Engagement
In this course, students will gain an understanding of the importance of employee engagement to success. They will learn what enables and hinders engagement, as well as how to strengthen and mitigate them respectively. Students will identify what makes employees feel valued and empowered to be engaged, motivated, and committed to their work, which ultimately […]
Leadership and Innovation
EEO and Affirmative Action
In this course, students will gain an understanding and application of all laws relating to Equal Employment Opportunity (EEO), the rights and responsibilities of the employee, supervisor and manager, and liability on the part of supervision and the organization. In this interactive course with case studies and role plays, students will learn about techniques for […]
Leadership and Innovation
Effective Delegation Techniques
In this course, students will learn how to achieve more by assigning specific tasks to the appropriate staff, and yet remain accountable for any outcome. This course will provide students with the necessary knowledge and skills to delegate tasks and responsibilities confidently and effectively to their direct reports in a way that develops them individually […]
Leadership and Innovation
Embracing Accountability
When teams do not commit to a clear plan of action, even the most focused and driven individuals hesitate to call their peers on actions and behaviors that may seem counterproductive to the overall good of the team. The need to avoid interpersonal discomfort prevents team members from holding one another accountable. A cohesive team’s […]
Leadership and Innovation