Why Choose Us?

We go above and beyond so you can too. Our flexible process, proficient instructors, and unparalleled passion for high-impact training will empower your personnel and your success. Whether you already know what your organization needs or you’d like one of our experts to perform a complimentary consultation—our nimble approach and tailored solutions will drive game-changing results.

Detailed Discoveries

Before we’re teachers and coaches, we’re investigators. Our experienced consultants look at your organization from every angle—getting to know its culture as well as all its strengths and weaknesses.

After this concentrated assessment, we analyze our findings and identify the root causes of any unproductive habits your organization might have. We then start determining your key needs and putting together a tailored program that addresses them.

Experience our In-Depth Discovery Process

Unrivaled Customization

After fully understanding your organization, we’ll develop your tailored learning pathway. We’ll map out a plan—based on a time frame that works best for your organization—that outlines your next steps and includes the types of training that’ll address your organization’s key needs.

Customization in action

Below is an example of a custom pathway we built for a department within a mid-size insurance organization. 

Custom Pathway Example

Year 1
Year 2
Year 3
Conflict & Negotiation
Creative Problem Solving
Developing High Potential Teams
Judgement & Decision Making
Management Skills for New Supervisors
Innovate Across the Organization
Foster a Culture of Collaboration
Associate
Manager
Executive
Let us build a tailored solution for you

Expert Instructors

Not only are our instructors real-world tested—most have earned advanced degrees in leadership, organizational development, or executive coaching. It’s their passion to challenge, guide, and work alongside leaders as well as apply their experience daily.

Sharrón A. Dean, CCP, MOM, PHR
Senior Facilitator, Senior Consultant
Sharrón is an accomplished human resources executive with proven experience in leadership development. Her areas of expertise include diversity and inclusion training, developing and leading high-performance teams, succession planning, and coaching in the areas of strategy implementation and leadership. She has worked for organizations of various sizes, in both union and non-union environments. She is also an adjunct instructor for The Catholic University of America and is the co-chair of the National Human Service Assembly’s Learning and Development Council.
  • Master's in organizational management
  • Graduate of Georgetown University’s certified coaching program
  • Certified Birkman Consultant and Myers-Briggs Type Indicator facilitator
John Egan
Senior Facilitator, Organizational Development Consultant, Executive Coach
John has worked with private and government organizations throughout the U.S. to design and facilitate leadership development and team-building programs as well as conduct change management process workshops. He combines a broad business background with organizational development expertise to help organizations leverage their human resources potential to achieve competitive advantages.
  • Led organizational change initiatives during a successful corporate turnaround at USF&G
  • Vice president of corporate services for IWIF, a Maryland-based company that specializes in workers’ compensation insurance
  • Collaborated on the development of TRUE NORTH, a web-based personal development feedback instrument
  • Master’s in education from Syracuse University
  • Master’s in applied behavioral science from Johns Hopkins University
  • Bachelor’s from Ohio Wesleyan University
  • Certified facilitator for Effective Intelligence (Smart Skills), Situational Leadership, and Myers-Briggs
George Everly
Senior Facilitator, Senior Consultant
George is an award-winning author and researcher. He is executive director of Resiliency Science Institutes International and is a faculty member of the Johns Hopkins Public Health Preparedness Programs. He currently serves on the faculties of the Johns Hopkins University School of Medicine, the Johns Hopkins University Bloomberg School of Public Health, and Loyola University Maryland. He has held honorary professorships at the University of Hong Kong, Universidad de Norbert Wiener (Lima, Peru), and Universidad de Flores (Buenos Aires, Argentina).
  • Served on the adjunct faculties of the Federal Emergency Management Agency, U.S. Centers for Disease Control Mental Health Collaborative Committee, and the FBI National Academy
  • Author of several books, including The Resilient Child (Gold Medal Winner, 2009) and Secrets of Resilient Leadership
  • Co-founder of the United Nations for the International Critical Incident Stress Foundation
  • Senior research advisor in the Social Development Office of His Highness, the Amir of Kuwait, State of Kuwait
  • Visiting scholar at Harvard University and visiting lecturer in medicine at Harvard Medical School
Karen Glooch
Senior Facilitator, Organizational Development Consultant, Executive Coach
Karen is a dynamic business professional with over 20 years of experience delivering strategic solutions to high-performing organizations. Her deep experience and diverse background includes organizational development, leadership and team development, change management, project management, and business process improvement. She currently leads the Agile Transformation Practice at T. Rowe Price.
  • Master’s in organizational development and human resources from John Hopkins University
  • Bachelor’s from Clarion University of Pennsylvania
  • Certified administer of the Myers-Briggs Type Indicator
Rick Hammond, PMP
Senior Facilitator, Senior Consultant
Rick is UMBC Training Centers’ practice manager of project management. He is the developer of the Project Management, Certified Associate in Project Management (CAPM), and Project Management Professional (PMP) Programs. He has improved project management and business analysis processes for clients such as the U.S. Army CECOM, Social Security Administration, Iron Mountain, Pfizer (Parke-Davis), Giant Food Stores, and USAid.
  • Manager of training and development for a major financial institution
  • Manager of human resource planning for a large corporation
  • Instructor for Kepner-Tregoe, an organizational development consulting firm, and BlessingWhite, a consulting firm specializing in career development initiatives
  • Bachelor’s in information systems management from the University of Maryland, College Park
Gib Mason
COO, VP of Finance and Administration, Director
As director of the Center for Leadership and Innovation, Gib works directly with senior executives in a variety of industries—from construction to wealth management. He brings over three decades of experience in organizational stewardship and cultural development and has an extensive history of helping companies drive rapid growth and instill winning cultures.
  • Co-developed UMBC’s entrepreneurship and innovation minor program
  • CFO at EMG, a national environmental and engineering assessment-consulting firm
  • CFO and COO at 180s, a branded consumer-products company
  • Master’s in organizational development from the Johns Hopkins Carey Business School
  • Bachelor’s in economics from UMBC
  • Certified public accountant 
Rick Milter, Ph.D.
Senior Facilitator, Senior Consultant
When he isn’t working at the Center, Rick is a professor and faculty director of capstone programs at the Johns Hopkins Carey Business School. He has served previously as interim chair of professional programs and director of MBA programs. His personal management experiences include positions in the construction, retail, housing, and consulting industries. 
  • Served as chairman of EDiNEB, an international network of innovative educators based in the Netherlands
  • Presented workshops to educators on innovative learning strategies across the U.S., Sweden, Hungary, the Netherlands, Russia, Singapore, Japan, and Malaysia
  • Co-founder and director of an MBA program that earned best practice status for technology-mediated learning by AACSB and APQC
  • Teaching and leadership positions at Ohio University; Boston College; Universiti Teknologi MARA (Shah Alam, Malaysia); the University at Albany, SUNY; Loyola University Chicago; and Janus Pannonius University (Pécs, Hungary) 
Julie Reisler
Senior Facilitator, Certified Health and Wellness Coach
Julie has nearly two decades of experience in leadership training, recruiting and hiring best practices, community building, organization development, and marketing. Currently, she is the director of recruiting and guest retention for Panera Bread, where she has been intimately involved in helping the franchise grow from 10 locations to 55 throughout Maryland, Delaware, and New Jersey. She also owns Empowered Living, LLC, a health and wellness coaching business.
  • Consulted the Schusterman International Center in strategic planning
  • Built strong outreach programs and resources for undergraduate and graduate students at the University of Virginia and Georgetown University
  • Graduate certificate in organization development from Georgetown University
  • Graduate certificate in health and wellness coaching from the Maryland University of Integrative Health (MUIH)
  • Bachelor’s in psychology and public health from the University of Rochester
  • Associate Certified Coach with the International Coaching Federation (ICF)
Shawn Wolf, Ph.D.
Senior Facilitator, Organizational Development Consultant, Executive Coach
Shawn brings a wealth of leadership-development experience to the Center. He’s worked in higher education and also as an independent consultant focusing primarily on leadership development, management, and marketing. Currently, Shawn is president of Wright Manufacturing Inc., where, along with founder Bill Wright, he has aggressively transformed the company from a traditional batch manufacturer to a lean, value-driven enterprise.
  • Doctorate in strategic leadership from Regent University
  • Master’s in management from Eastern University
  • Bachelor’s in business administration from Bryan College
  • Certificate for advanced graduate studies in leadership coaching from Regent University
  • Certified facilitator for Myers-Briggs Type Indicator, Emotional Intelligence (EQ), and Crucial Conversations (Vital Smarts)
Find out how our instructors will work for you

Action Learning

We use a highly interactive, highly empowering action-learning method called Rapid Applied Learning (RAL™). This enables leaders to demonstrate skills they’ve learned through real-world, hands-on activities.

Born out of a commitment to innovation, research, and success, RAL creates educational experiences that make the acquisition of skills efficient and engaging. It effectively unites participatory learning and exceptional content with instructional excellence.

The 10-20-70 Learning Model

Ten percent of CLI training is classroom learning. Discussing what you learned in the classroom with your peers is 20 percent of CLI training. The remaining 70 percent is spent applying what you learned to your daily job responsibilities.

  • Classroom learning
  • Development with your peers
  • Rapid Applied Learning
Discover hands-on, real-world learning

Continuous Coaching

When your organization’s training is finished, we’re not. Our coaches and instructors will regularly check in to make sure your key objectives have been met and that everything is going smoothly. Our goal is to make sure you’re accomplishing yours.